WHAT ARE YOUR TERMS AND CONDITIONS ?
Terms and Conditions including our refund policy are easily viewed as a link on the bottom of every web page on this website. Terms and conditions are also provided as a link on your email confirmation once booked. If you have any questions please ring us on 1300 550 131
WHAT’S THE MINIMUM AGE FOR FLYING IN AIRCRAFT?
If travelling on a share flight, the minimum age is 4 years old and must be accompanied by a Guardian. Passengers aged 12 or over can travel on their own as long as they have their guardians permission.
If travelling on a private flight, there is no minimum age.
CAN I USE MY VIDEO CAMERA AND PHONE DURING FLIGHT ?
Sure, of course you can! But please ensure no flash is used and that flash is disabled on your device before you board Flight Group aircraft as this may cause temporary loss of vision for the Pilot.
WHY ARE ACCURATE PASSENGER WEIGHTS IMPORTANT ?
Aircraft operate with a balance of fuel weight and total passenger weight. Our pilots plan their day according to your provided weights. If you do not provide an accurate weight and you are overweight, we may not be able to take you flying for everyone’s safety.
WHAT HAPPENS IF BAD WEATHER STOPS OUR FLIGHT TAKING OFF?
Just like any other aviation carrier. If bad weather precludes flying, we will try to contact you to postpone your flight. Contact may be by phone, email or text. Sometimes this may be outside our control and a flight may be postponed at late notice. Your flight will be postponed to a mutually convenient other time and/or date. Night Scenic flights are dependent on good visibility to ensure customer satisfaction, there are no refunds available for night flights that are postponed.
WHAT’S THE LARGEST GROUP SIZE I CAN BOOK A FLIGHT FOR ?
It depends on the destination. Our largest movement has been 60 passengers to the 12 Apostles from Melbourne at the same time. For shorter scenic flights and night flights it works at up to 28 pax per movement. If you had a larger group and say it’s a 20 Minute flight, you could do a number of movements in a row.
HOW MANY PASSENGERS CAN FLY IN ONE AIRCRAFT ?
Flight Group utlise aircraft that can fly between 1 and 28 passengers. Aircraft availability may depend on the duration of the flight, if you are unsure simply contact us or ring us on 1300 550 131.
DO YOU CATER FOR CORPORATE GROUPS AND MICE ACTIVITIES ?
Yes, the experiences group works with corporate planners, incentives and rewards, wholesalers and inbound agents. We are happy to customise and also include ground activities to ensure a successful and memorable day.
Check out our Blog for some examples of recent MICE activities and corporate team building days.
I’M A TRAVEL AGENT, DO YOU HAVE COMMISSIONABLE RATES?
Yes, for verified travel agents, whoelsalers and contracted ITO’s we provide commissionable rates. For more enquiries about how we can work with you email [email protected]